Empowered Self Service FASTER FULFILLMENT
Create smart digital offerings across insurance products with instant fulfillment through robotic automation.
Meet customer demand anytime, anywhere and on any device. Capture customer, agent and prospect data across channels including web, phone, branch, SMS, email, mobile and self service portal. Offer channel sensitive pricing and product differentiation. Capture customer information with minimal data entry, cross channel continuity and smart document capture for instant insurance fulfillment.
Customers consistently rank underwriting complexity as the #1 cause for delays. Use an enriched risk analysis of the customer powered by AI analytics, scoring for optimal insurance advice and quote. Offer maximum customer value led promotions and discounts. With automated workflows and decision support, offer one stop paperless underwriting.
Digital acquisition journeys powered with real-time AI allow you to bring customized insurance products faster to your customers. Drag and drop journey blocks as per your needs, integrate seamlessly and you are good to go.
No more hassles of offline customer profile updates. Empower the customers to update their basic information via self care channels or with assisted care, if necessary. Offer straight through processing for basic information update activities and cut down on service turnaround times.
Enable a holistic and adaptable servicing 360-degree. Consolidate request types with straight through processing workflows. Ensure regulatory compliance through ready adapters for seamless integration. Enable guided journeys and automated self-service solutions by leveraging vast bank of available data. Deploy parallel work allocation journey for improved turnaround times (TAT).
Make policy servicing faster by providing executives with a unified insurance policy view on a single screen. Generate holistic intelligence through integration and web mashups. Create dynamic journeys through visual designers for policy amendments, policy fund changes, policy reinstatement, loans and repayment, surrender and retention, rider amendments etc. Quickly create layouts that include fields demographics, transactions, interaction, payments etc., with zero coding.
Get a unified view of the broker and independent agent details like commission, incentives etc on a single agent portal. Create journeys with straight through processing to generate commission and TDS statements on demand and update demographic updates as straight through process to agent management system.
Be regulation complaint from the onset. From application to contract delivery to claim servicing, configure and change processes with drag and drop designers to comply with changing regulations. Get real-time configurable reports for easy compliance.